Jason Tapley and Lauren Sanzone

“The process of buying our first home in Juneau was complicated by the need for repair of a major structural problem -- the kind of thing that kept me awake at night, and took months to resolve. Traci Heaton was a true professional through the entire process, from the first time we spoke with her until closing day (and beyond). She was an advocate and trusted adviser as we were navigating the dual challenges of purchasing a house, and managing a huge repair. There was a time when this even included weekly meetings with our contractor to review the status of the construction and make ongoing decisions, all of which had to occur after normal business hours due to our work schedules. If you've ever been through this kind of thing, you know that communication is critical. Traci consistently kept us informed, which was an immense help in reducing the anxiety of a very stressful time in our lives. Her upbeat attitude buoyed our spirits! We would recommend Traci Heaton to anyone looking to purchase a new home in Juneau.”